1. Collection of information
Some information provided by clients and other third parties might be considered private or personal. Without these details Shona would not be able to carry on her business and provide services to you. She will only collect such personal information if it is necessary for one of her functions or activities.
Personal information is collected from people in the following situations by Shona Harvey:
a) If you contact Shona, she may keep a record of that correspondence.
b) When you submit your e-mail address to her web site mailing list.
At or before the time the personal information is collected by Shona, she will take reasonable steps to ensure that you are made aware of who she is, the fact that you are able to gain access to the information held about you, the purpose of the collection, the type(s) of organisations to which she usually disclose the information collected about you, any laws requiring the collection of the information and the main consequences for you if all or part of the information is not collected.
2. Use of information collected and disclosure of personal information to others
Shona Harvey may use or disclose personal information held about an individual for the primary purpose for which it is collected (e.g. provision of services, including administration of services, notification to you about changes to services, record-keeping following termination of services to you and technical maintenance). She may also use such information for a purpose related to the primary purpose of collection and where it would reasonably be expected by you that she would use the information in such a way. This information is only disclosed to persons outside her business in the circumstances set out in this policy or as otherwise notified to you at the time of collection of the information.
In addition, she is permitted to use or disclose personal information held about you:
Where you have consented to the use or disclosure
Where she reasonably believe that the use or disclosure is necessary to lessen or prevent a serious, immediate threat to someone's health or safety or the public's health or safety
Where she reasonably suspects that unlawful activity has been, is being or may be engaged in and the use or disclosure is a necessary part of investigation or in reporting the matter to the relevant authorities
Shona Harvey's web site may contain links to other web sites and those third-party web sites may collect personal information about you. She is not responsible for the privacy practices of other businesses or the content of web sites that are linked to her web site. Shona encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.
4. Security and storage
Shona Harvey places significant importance on the security of all information associated with her customers and contractors. She has security measures in place to protect against the loss, misuse and alteration of personal information under her control.
Personal information is de-identified or destroyed securely when no longer required by her.
Shona retains the information you provide to her including possibly your contact and credit card details to enable her to verify transactions and customer details and to retain adequate records for legal and accounting purposes. This information is held on secure servers in controlled facilities.
Information stored within her computer systems can only be accessed by those entrusted with authority and computer network password sanctions.
No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while she strives to protect user's personal information, Shona Harvey cannot ensure or warrant the security of any information transmitted to her or from its online products or services, and users do so at their own risk. Once Shona receives your transmission, she makes every effort to ensure its security on its systems.
Ultimately, you are solely responsible for keeping your passwords and/or account information secret. You should be careful and responsible whenever you are online.
5. Access to and correction of personal information
Shona Harvey is committed to maintaining accurate, timely, relevant and appropriate information about her customers and web-site users.
So long as your request for your personal information is in accordance with the General Data Protection Regulation (GDPR), then she will give you access to that information.
Inaccurate information will be corrected upon receiving advice to this effect from you. To ensure confidentiality, details of your personal information will be passed on to you only if she is satisfied that the information relates to you.
If Shona refuses to provide you with access or correct the personal information held about you by her, then she will provide reasons for such refusal.
Shona will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the General Data Protection Regulation (GDPR). If you are not satisfied with the outcome of this procedure, then you may request that an independent person (usually the Information Commissioner's Office) investigate your complaint.
Shona Harvey's website may collect information from the site using "IP files". Please see the web site provider's information regarding cookies.
Should you wish to read more information on privacy legislation or the General Data Protection Regulation (GDPR) it is recommended that you visit the Information Commissioner's Office at https://ico.org.uk/